Shipping & Delivery

Shipping

We currently ship within Australia, excluding P.O boxes.

We provide free shipping with all orders in Australia.

All orders will be processed and shipped within 2 business days. We will issue an email confirmation and tracking information when your order has shipped.

Cancellation Policy

Orders may be cancelled within 24 hours of placing an order without any fee if the order has not shipped yet. Orders cancelled after 24 hours of placing an order are subject to an additional 15% restocking fee, and any actual incurred shipping costs. To cancel an order, email us at customerservice@sleepeezee.com.au

Backorders

Although we try our best to inform you before your order is placed, an item may be on backorder due to the high popularity of our products. In the event your order is backordered we will contact you by email to discuss.

Returns

Because our products are personal and intimate in nature once they are opened they cannot be returned. Our products can be exchanged for a different fit product within 30 days of receipt. Custom ordered products cannot be returned or exchanged.

To exchange a product within this 30 day window or return an unopened product please email us at customerservice@sleepeezee.com.au

If you purchased your product from a retail store please contact the store if you’d like to return the product. We cannot accept returns of products purchased at retail stores.